How many persons does a voucher cover?
A deal is valid for one person, unless it's explicitly stated otherwise in the deal. For example, if you'd like to go eat for dinner with friends using a Spontaan deal, then remember to buy two or more vouchers.
How do I buy and make a reservation for a deal?
First, select the number of people and the date on which you’d like to go out for dinner. Next, type in your region, city or street name in the search bar (next to the magnifying glass) and select the right location from the search results. Click on the restaurant of your choice, mentioned under the category ‘vandaag beschikbaar’, and select the time. Finally, select your preferred payment method and go through the steps of the checkout process. Once you’ve successfully completed the payment, you’ll find your reservation and vouchers under ‘reservations’.
Where can I find my vouchers?
Your vouchers are always safely stored under the category ‘Reserveringen’. Select the relevant deal and click on ‘ga naar voucher’. You can access the vouchers at any time from any computer or smartphone.
How do I print my vouchers? Is it necessary?
Printing your voucher is not necessary (nor is it environmentally friendly). You can show your vouchers via your smartphone or tablet. Would you like to print your voucher anyway? Then click on ‘reserveringen’ and select the relevant deal. Then click on ‘ga naar voucher’, scroll down and select ‘print voucher’.
If you've purchased the vouchers on a desktop and haven't registered to create an account in the process, then you will have to print the vouchers.
Can I cancel or change my Spontaan reservation or purchase?
Made a mistake or does the time not suit you after all? Then contact our customer service as soon as possible. We're available 7 days per week via phone, email, chat, WhatsApp or Facebook. We're more than happy to help you and we usually respond within 24 hours. When you call us, you rarely have to wait much longer than 30 seconds.
What does ‘Day full’ mean?
Seeing 'Day full' in the deal? This means that there's no more availability for the number of people you've selected on the chosen day. But don't worry! Online you'll find many other deals that might have the perfect availability for you. Would you rather go to that one specific restaurant? Then check out the system to look up the next available day.
What does a blue pin on the map mean?
A blue pin indicates the location of a restaurant that offers a deal, but with no availability within your search criteria (date and numbers of persons).
What does a green pin on the map mean?
A green pin indicates the location of a restaurant that offers a deal, with availability within your search criteria (date and numbers of persons).
It says ‘eerstvolgende mogelijkheid: morgen’. Why can`t I make a reservation for today?
When there's no availability on the preferred date, Spontaan will automatically suggest the next available date for you.
